The quality of our vessels, our operations and our service must always be among the best on the market. This implies that the vessels must be operated and maintained to the highest standard and that personnel both ashore and onboard must be fully aware of the need to live up to the highest standards in the performance of their duties.

One of the company's objectives is to continuously improve its activities and performance. This is done by collection, analyses and sharing of anomalies from the daily operation of vessels and shore activities.

Our continuous improvement approach includes the following TQM elements:

Reporting and follow-up of accidents and near accidents

Reporting and follow-up of non-conformities:

• Non-conformities from audits
• Non-conformities from vettings and inspections
• Non-conformities from daily activities

Internal audits

Suggestions for improvement

Shipboard Management and Management reviews

Experience feedback through:

• Circular letter and safety@bwgas
• Management review report
• Our internal improvement system